EVENTBRITESEP 2023 to APR 2026 · REMOTE
Joined as SWE II, promoted to Senior. About two and a half years across the organizer and ticketing stack.
Senior Software Engineer, Full Stack
JUL 2025 to APR 2026Email infrastructure, the AI chatbot, and the services behind selling tickets.
- Led the move of all transactional and marketing email off SparkPost onto Braze, re-doing the templates, mapping the data, and validating delivery.
- Built intent-based routing and fallbacks for the Eventbrite AI chatbot, which pushed CSAT up about 20% and cut manual escalations.
- Designed the Event Sales Status service for timed-entry events (data model, API contract, async event-driven design), projected to lift order conversion 4 to 6%.
- Mentored three to four backend engineers through design reviews and onboarding.
Software Engineer II, Full Stack
SEP 2023 to JUN 2025Owned the organizer-facing services, their performance, and the experiments that ran on them.
- Took Cumulative Layout Shift on the Organizer Profile page from 0.6 down to 0.15, across millions of sessions.
- Built the Organizer Feedback backend (SQS ingestion, aggregation queues, an API layer), projected to lift order conversion about 20%.
- Shipped trust-signal features and A/B variants that added about 14,000 orders a month, a statistically significant lift.
- Rewrote the AWS Glue ETL jobs (partition pruning, DPU right-sizing) and cut compute cost about 50%.
- Ran on-call for the Organizer service and drove weekly PagerDuty incidents from 40 to 50 down to nearly zero.
BrazeIntent routingEvent-drivenSQSAWS GlueA/B testingReactWeb performance